Frequently asked questions

Samples

How many samples can I order?


If you are currently working on a project that may require an area rug and would like samples please email your request. If you would like to choose 14 complementary samples for your studios library please order through the website.





Shipping

Where is my rug delivered to?


We have receiving warehouses across Canada and will ship your rug to the nearest to your location.

This location will be noted on your quotation.





Ordering

How do I request a quote?


To request a quote - email us with the style - colour and size you require. We will then check stock and calculate pricing for both regular and 1/4 turn option if applicable.




Can I have my rug made in a shape other than a square or rectangle?


Absolutely, just email or call us to discuss the process for achieving your custom shape.




How will the pattern be oriented on my rug?


Pattern oriention is extremely important to the desired look of the finished product and overall cost to manufacture. Please visit our pattern orientation page prior to ordering you rug. If you have any concern with understanding this process please call us. PATTERN ORIENTATION INFORMATION PAGE





TERMS AND CONDITIONS

TERMS AND CONDITIONS


Completion time varies depending on product selected and desired finish.

* Hand serged finishing requires 25 business days to produce and an additional 10-14 days to arrive.

* Machine serged finishing rugs & runners require 7 business days to produce and an additional 10-14 days to arrive.

* A stock check is done at time of quotation and we will inform you immediately if the style you have chosen is a back order.

* All rug sizes are approximate. Allow approx. 2" (+/-) in width/length) for adjustments made during fabrication process.

* Every effort is made to balance broadloom pattern, however pattern balance is not guaranteed

* As all of our products are custom made, orders require payment in full prior to production and orders are non-cancellable.

* Dye lots may vary.

* Colors in rug may not match colors seen on your screen.