Frequently asked questions
Samples
How many samples can I order?
How long do the sample take to arrive?
Shipping
Where is my rug delivered to?
We have receiving warehouses across Canada and will ship your rug to the nearest to your location.
This location will be noted on your quotation.
We can provide residential deliveries and white glove service in some areas, please request if this is required and we will check pricing and confirm if this service is available in you area.
Ordering
How do I request a quote?
To request a quote - email us with the style - colour and size you require.
Can I have my rug made in a shape other than a square or rectangle?
Absolutely, just email or call us to discuss the process for achieving your custom shape.
How will the pattern be oriented on my rug?
Pattern oriention is extremely important to the desired look of the finished product and overall cost to manufacture. Please visit our pattern orientation page prior to ordering you rug. If you have any concern with understanding this process please call us.
TERMS AND CONDITIONS
TERMS AND CONDITIONS
Completion time varies depending on product selected and desired finish.
* Hand serged finishing requires 25 business days to produce and an additional 10 business to arrive.
* Machine serged finishing rugs & runners require 7 business days to produce and an additional 10 days to arrive.
* A stock check is done at time of quotation and we will inform you immediately if the style you have chosen is a back order.
* All rug sizes are approximate. Allow approx. 2" (+/-) in width/length) for adjustments made during fabrication process.
* Every effort is made to balance broadloom pattern, however pattern balance is not guaranteed
* As all of our products are custom made, orders require payment in full prior to production and orders are non-cancellable.
* Dye lots may vary.
* Colors in rug may not match colors seen on your screen.