Frequently asked questions

Samples

How many samples can I order?


You can order as many samples as you feel you may require however only 14 complimentary samples are available per order. Remember to enter " free " in the coupon code area at checkout.




How long do the sample take to arrive?


Due to Covid-19 Sample packages may take up to three weeks to arrive. If you require samples specific to an on going project please make note of this at time of order in the notes section at check out. Your samples should arrive to you via Canada Post within 6 - 10 days.





Shipping

Where is my rug delivered to?


We have receiving warehouses across Canada and will ship your rug to the nearest to your location.

This location will be noted on your quotation.

We can provide residential deliveries and white glove service in some areas, please request if this is required and we will check pricing and confirm if this service is available in you area.





Ordering

How do I request a quote?


To request a quote - email us with the style - colour and size you require. We will then check stock and calculate pricing for both regular and 1/4 turn option if applicable.




Can I have my rug made in a shape other than a square or rectangle?


Absolutely, just email or call us to discuss the process for achieving your custom shape.




How will the pattern be oriented on my rug?


Pattern oriention is extremely important to the desired look of the finished product and overall cost to manufacture. Please visit our pattern orientation page prior to ordering you rug. If you have any concern with understanding this process please call us. PATTERN ORIENTATION INFORMATION PAGE





TERMS AND CONDITIONS

TERMS AND CONDITIONS


Completion time varies depending on product selected and desired finish.

* Hand serged finishing requires 25 business days to produce and an additional 10 business to arrive.

* Machine serged finishing rugs & runners require 7 business days to produce and an additional 10 days to arrive.

* A stock check is done at time of quotation and we will inform you immediately if the style you have chosen is a back order.

* All rug sizes are approximate. Allow approx. 2" (+/-) in width/length) for adjustments made during fabrication process.

* Every effort is made to balance broadloom pattern, however pattern balance is not guaranteed

* Orders are non-cancellable.

* Dye lots may vary.

* Colors in rug may not match colors seen on your screen.





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hello@anchorrugcompany.ca

Head office: Victoria BC Canada

250.812.5078